Name: Printery - Print for Figma
Rating: 4.8 (35 reviews)
Author: Printery

Question 1

I purchased, but Pro features are still locked / it still shows Free

Accepted Answer

Your status may not have synced yet. Please refresh the Figma page (Cmd/Ctrl + R) and reopen the Printery plugin.

Question 2

Do I get a license key?

Accepted Answer

Stripe direct subscriptions activate Pro automatically for the Figma account used to open checkout; no license key is required. PayPro Global license purchases provide keys for the purchaser or their team.

Question 3

How do I cancel my subscription / stop auto-renewal?

Accepted Answer

Stripe: in the plugin, open Settings → Subscription → Manage billing, then sign in with the email used at checkout to cancel renewal. PayPro Global: use the Customer Control Panel / Manage Subscription link in your PayPro receipt email. For a team license, ask the purchaser or team administrator. Cancelling renewal keeps Pro available until the end of the paid period. If you need help, contact support@cooderspro.com with your receipt or order number.

Question 4

Can you transfer my access to a teammate?

Accepted Answer

Yes. We’ll need the target person’s Figma User ID (email alone isn’t enough). They can find it in the plugin: Settings → Account → User ID. Send it to us and we’ll transfer it.

Question 5

I need an invoice update (Company details / VAT ID)?

Accepted Answer

Stripe: open Settings → Subscription → Manage billing in the plugin and sign in with the email used at checkout to download invoices or update billing details. For corrections to an already issued invoice, contact support@cooderspro.com with the receipt. PayPro Global: use the Customer Control Panel in your receipt email to find invoices; request company or VAT detail corrections through PayPro Support or by replying to the receipt email. Team members should ask the purchaser for the invoice.

Question 6

I set 300 DPI but the image “gets bigger”?

Accepted Answer

That’s expected. In Figma, print DPI is achieved by increasing pixel resolution (upscaling). More pixels may look larger on canvas, but it improves print clarity at the same physical print size.

Question 7

I can’t find Export / “Your Documents” is missing?

Accepted Answer

Printery only detects documents whose frame names start with [Print]. If you renamed frames and removed [Print], add it back and Export/Your Documents will appear.

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