Frequently Asked Questions
Help with Pro activation, licenses, subscriptions, invoices, DPI, and Printery documents.
I purchased, but Pro features are still locked / it still shows Free+
Your status may not have synced yet. Please refresh the Figma page (Cmd/Ctrl + R) and reopen the Printery plugin.
Do I get a license key?+
It depends on what you purchased:
- Stripe direct subscription: no key — Pro activates automatically for the Figma account used to open checkout.
- PayPro Global license purchase: license keys are provided for the purchaser or their team.
Team license info: https://docs.printery.app/licensing/team-licenses
How do I cancel my subscription / stop auto-renewal?+
Stripe: in the plugin, open Settings → Subscription → Manage billing, then sign in with the email used at checkout to cancel renewal. PayPro Global: use the Customer Control Panel / Manage Subscription link in your PayPro receipt email. For a team license, ask the purchaser or team administrator. Cancelling renewal keeps Pro available until the end of the paid period. If you need help, contact support@cooderspro.com with your receipt or order number.
Can you transfer my access to a teammate?+
Yes. We’ll need the target person’s Figma User ID (email alone isn’t enough). They can find it in the plugin: Settings → Account → User ID. Send it to us and we’ll transfer it.
I need an invoice update (Company details / VAT ID)?+
Stripe: open Settings → Subscription → Manage billing in the plugin and sign in with the email used at checkout to download invoices or update billing details. For corrections to an already issued invoice, contact support@cooderspro.com with the receipt. PayPro Global: use the Customer Control Panel in your receipt email to find invoices; request company or VAT detail corrections through PayPro Support or by replying to the receipt email. Team members should ask the purchaser for the invoice.
I set 300 DPI but the image “gets bigger”?+
That’s expected. In Figma, print DPI is achieved by increasing pixel resolution (upscaling). More pixels may look larger on canvas, but it improves print clarity at the same physical print size.
I can’t find Export / “Your Documents” is missing?+
Printery only detects documents whose frame names start with [Print]. If you renamed frames and removed [Print], add it back and Export/Your Documents will appear.